REWIND

Bug reporting; fast, easy, and accurate

Rewind’s instant video reports provide visual proof of software problems and saves valuable time on replicating, diagnosing and fixing issues.

A simple to use session replay tool.

End-users write poor bug reports

They don’t have the time, skill or interest.

Rewind helps them. Helps support. Helps suppliers.

Who is Rewind for?

Rewind video reporting streamlines the reporting process and improves efficiency by making bug reporting fast, easy and accurate.

It’s for anyone who receives inadequate bug reports from end-users, or provides to software suppliers who fail to fix bugs, insisting on better reports.

Ideal for anyone leading a team at operational level – for example, IT and support managers, operations managers, and so on. For support teams needing to speed up ticket handling. For anyone who needs visual evidence for fast troubleshooting.

Key features

Improved
communication

Better communication reduces frustration between users, support and software suppliers.

Detailed
reporting

Instant video proof helps document software bugs and problems to support teams and suppliers.

Increased
productivity

Records errors as they happen, avoiding wasted time replicating easy and hard to find problems.

Customisable
integration

Configurable reporting to fit into your workflow. Store recordings in the cloud or internally – so GDPR safe.

Case study

South East Coast Ambulance Service NHS Foundation Trust (SECAMB)

The problem

SECAMB’s internal software system had bugs and issues which were slowing down its users. The supplier insisted on detailed reports – but users were busy and didn’t have the time or skill to provide the quality of reporting needed.

The solution

SECAMB discovered Rewind – it continuously records so that when a bug happens the team just rapidly deliver a perfect video report.

Continuous recording normally presents issues for GPDR and user privacy. Rewind addressed all of SECAMBs concerns: it was targeted at only recording specific problem apps, and it absolutely keeps all data on Trust computers.

The result

Rewind was successfully deployed to 800 SECAMB users. This resulted in increased productivity and happier staff by eliminating slow moving tech issues, and an improved fix rate from the supplier.

What features does Rewind offer?

Rewind captures the last few minutes of activity. It sends an instant and understandable bug report video to support, developers and managers. Saving managers and teams hours of time.

Always recording

Runs quietly in the background, capturing how problems happen and hard-to-find bugs.

API reporting

Integrate with your own products and system to automate error reports.

Selective recording

Record only specific applications and screens for focused reports and data privacy.

Easy sharing

Multiple report options and saving formats allows for easy sharing.

Video editing

Use review mode to crop, trim, and blur for focused and detailed reporting.

Customised GUI

Customise configuration to best suit your team process and streamline reporting.

How Rewind helps your NHS trust

Captures bugs as they happen, giving a better understanding of how problems occur – saving valuable time for all.
Offers a fast error reporting system that will allow staff and support teams to report and view problems quickly – reduces slow responses and speeds up ticket handling.
Video reports eliminate unclear or incomplete bug reports – staff can spend less time on day-to-day tech issues and more time on delivering core services and critical work focus.
Eases tensions between staff, support, management and suppliers who are struggling to communicate software problems – improves your team’s job satisfaction.
Rewind is a low-cost solution compared to the financial losses caused by work delayed due to IT problems.

See what Rewind can do for your team

Discover how Rewind can revolutionise your workflow with our comprehensive demo. Send us an email at digitalsales@harlowsolutions.co.uk or book a session with our experts to explore the transformative features and benefits tailored to your specific needs.

Since 1947, Harlow has been trusted by the NHS, pharmaceutical companies and the public sector to deliver exceptional print and digital service and enduring innovations

Sectors

Contact

Useful Links

Harlow Solutions is a trading name of Harlow Printing Limited, company registered in England with company number 00435445 and VAT number GB 175 829620.