Working with 200+ NHS organisations; streamlining cost and enhancing patience experience through a multi-channel approach
Harlow proudly supports and partners with over 50 NHS Trusts, a collaboration spanning more than 30 years. We currently print, store, and manage the distribution of over 1,000,000 documents weekly for our NHS customers.
Through our 75 years of experience, we have refined our processes to what is now an efficient, compliant and complete solution to support our NHS customers in their efforts to support the health and wellbeing of the UK. Our impact as a key partner to the NHS has been consistently recognised through work with Royal College of Paediatrics and Child Health (RCPCH) for children’s health solutions, Perinatal Institute on maternity solutions, and other trusted healthcare institutes across the UK.
Harlow have supplied the Personal Child Health Record (PCHR) for over 30 years. As members of the appointed expert working group, alongside the Department of Health (DH) and Royal College of Paediatrics and Child Health (RCPCH), we are responsible for ensuring that the content is both current and relevant in today’s fast moving health environment.
Harlow are the designers and developers of Growth Charts for children in the UK. We have used our wealth of knowledge in supporting children’s health to develop the iGROW software which can be used standalone or seamlessly integrated with all EPR systems, such as Mediviewer, Lorenzo, EMIS, Cerner and Trakcare, eliminating the need to double enter data. iGROW is the leading paediatric Growth Chart plotting software for Height, Weight and BMI, utilised in the UK today. To date, 30+ UK NHS Trusts have chosen iGROW as their preferred digital solution.
Harlow have long-standing relationships with institutes supporting children’s health, this includes the Perinatal Institute for maternity and antenatal care products, ICON to develop products to help prevent abusive head trauma for children, and Brazelton to develop products to support healthy parent-baby relationships though promoting an understanding of newborn babies’ behaviour.
Harlow have long-standing supply relationships with NHS organisations across the UK, with a proven track record in this sector. We work closely with our NHS customers to understand specific needs and objectives, then implement tailored solutions to save costs and improve processes for each individual NHS organisation.
We partner with NHS organisations and provide a complete end-to-end communications solution. From helping to manage print and outsourced mail, to storage and distribution of supplies.
Our most sought after service is consolidation of multiple suppliers to deliver a one-stop shop solution and seamless process for NHS organisations. This service is tailored to the specific customer’s objectives, to deliver sustainable, compliant and value-add solutions. It covers the full spectrum of ordering, artwork creation, design services, print production, online ordering, storage, distribution, and outsourced mail. We have delivered this to Trusts across the UK – from Acute Trusts to Clinical Commissioning Groups who have outsourced their internal print room. We have worked with some of the UK’s largest Trusts, who previously had an internal print room arrangement to deliver cost savings in some cases over £200,000 per annum.
Our framework awards allow us to offer several compliant routes to market to NHS organisations including Crown Commercial Services, HealthTrust Europe and Crescent Purchasing Consortium. For more information on routes to market available, please see our list of frameworks.
Harlow’s outsourced mail solution is a market leader in healthcare communications. In addition to print management and software solutions, we work closely with our NHS customers on their digital journey to support sustainability objectives, carbon reduction, and cost saving targets. Part of this is our support for NHS trusts with outsourced mail which encompasses physical and digital mail in a hybrid solution.
The products helps manage the print, fulfilment and despatch of over 200,000 items of sensitive patient letters daily on behalf of over 6,000 NHS organisations including Acute Hospitals, Clinical Commissioning Groups, National Screening Services and GP Surgeries. Our innovative approach enables us to stay ahead of the market in reducing cost and improving the patient experience via a multi-channel approach which includes traditional postal letters, electronic delivery, and SMS messages which are all designed to reduce appointment non-attendance. We have helped NHS organisations achieve significant cost savings through these solutions.
Our print management services streamline the printing process for NHS trusts, providing a comprehensive view and control over print resources, from procurement to distribution, to minimise waste, reduce costs, and support sustainable objectives.
Our software solutions are specifically designed to meet the unique needs of NHS trusts. We work with over 30 NHS trusts on software solutions primarily in paediatric and maternity systems offering customizable features and functionalities to optimize workflows and enhance productivity.
Harlow offers comprehensive outsourced mail services, designed to streamline your mailing processes and enhance efficiency. Utilising state-of-the-art camera matching systems, we ensure accuracy and reliability in every mailout. Our industry-leading hybrid mail product caters to both large operational mailings and small ad hoc needs, providing flexible solutions tailored to your business.
Harlow’s creative design services provide innovative and impactful design solutions tailored to your business needs. Our expert team excels in creating visually compelling graphics, branding, and marketing materials that elevate your brand identity. From concept to execution, we deliver exceptional design work that captures attention and drives engagement, ensuring your message stands out in a crowded marketplace.
Harlow’s branded merchandise service offers a wide range of customisable products to enhance your brand’s visibility and impact. From promotional items like pens and notebooks to premium gifts and apparel, we provide high-quality merchandise tailored to your specific needs.
Harlow provides an online ordering system through our web-to-print platform where team members can customise and order items on demand with real-time tracking, visibility of stock and prompt deliveries. All to ensure our customers have the right supplies on hand exactly when needed.
Harlow provide a one-stop shop solution for the entire print and direct mail outsourced solution. Thus enabling more efficient processes and enhanced overall productivity.
Harlow support over 50 NHS Trusts with services covering the full spectrum of print management, outsourced mailing, software solutions, storage and fulfilment services.
Our dedicated customer services team provide personalised support, working closely to understand your specific needs and objectives. Harlow provide a direct point of contact to help with questions and ensure quick turnarounds.
Since 1947, Harlow has been trusted by the NHS, pharmaceutical companies and the public sector to deliver exceptional print and digital service and enduring innovations