Harlow Connect + (CCM)
Personalised & omnichannel customer communications management
Redefining Customer Communications with Harlow Connect+
In today’s fast-paced, digital-driven landscape, connecting with customers has never been more essential and complex. Harlow Connect+ offers an advanced, seamlessly integrated Customer Communication Management (CCM) system, designed to meet your customers’ needs across all channels.
From digital to printed communications, customers expect secure, flexible, and tailored communications that speak directly to them. Harlow Connect+ empowers your organisation to meet and surpass these needs, engaging meaningfully across all touchpoints—whether it’s a one-off message or complex, omnichannel campaigns.
Key Features of Harlow Connect+
Omnichannel Communication Management
With Harlow Connect+, manage and deliver personalised messages across all communication channels from one platform. Improve customer engagement by creating relevant, data-driven interactions that enhance the customer experience at every stage.
Real-Time Analytics and Reporting
Gain visibility into communication performance with customisable dashboards and detailed, real-time analytics. Track engagement, identify areas for improvement, and refine communication strategies to optimise customer interactions.
Seamless Integration with Third-Party Systems
Harlow Connect+ integrates smoothly with your existing systems, ensuring rapid implementation with minimal disruption to your business. With dedicated support, our platform accelerates setup without compromising daily operations and burdening your IT team.
Efficient Workflow
Automation
Automate repetitive communication processes and streamline workflows to increase operational efficiency and reduce manual effort. Our drag-and-drop builder allows you to easily develop automated processes without the need for extensive IT support.
Data Security and
Compliance
Harlow Connect+ is ISO27001 certified, offering robust data privacy and built-in security features to protect sensitive information, meet compliance standards, and maintain customer trust.
Scalable and Customisable Forms with Flex Forms
Create, test, and deploy custom forms at scale to suit multiple scenarios, from onboarding and assessments to customer feedback, ensuring interactions are optimised to achieve customer satisfaction and business objectives.
Discover Harlow Connect+ in Action
Scenario Management
Flex Forms
Results and Facts
Why Harlow Connect+ ?
Harlow Connect+ is our proposed end-to-end communications platform, offering a fully integrated archiving module built on a state-of-the art document management system. This combined solution seamlessly handles outbound and inbound communications (letters, emails, SMS, etc.) and stores them in a single, secure repository accessible through Harlow Connect+
With over 30 years of experience in communication solutions, Harlow Solutions offers Connect+ to customers and partners globally to address the full spectrum of customer communication challenges. Harlow Connect+ is built to meet and surpass your needs including improving operational agility, reducing costs, and enhancing customer satisfaction.
Smart and Efficient Customer Communication
Cost Efficiency and Scalability
Reduce costs with a pay-per-use model, smart channel selection, and the ability to scale communications as your needs increase.
Centralised Control
Manage all communication channels from a single platform, maintaining consistent brand messaging, improving response times, and ensuring compliance across all touchpoints.
Rapid Implementation
Our platform integrates with minimal disruption, allowing your team to quickly adopt and benefit from an advanced communication system that keeps daily operations running smoothly.
Flexible Operating Models
Harlow Connect+ offers adaptability, from fully managed services to seamless handover into your operations, ensuring the best fit for your communication needs.
Ready to revolutionise your customer communications?
Get in touch with us on 0191 455 4286 or email us at digitalsales@harlowsolutions.co.uk to learn how Harlow Connect+ can elevate your brand’s customer experience, enhance loyalty, and accelerate growth.
Since 1947, Harlow has been trusted by the NHS, pharmaceutical companies and the public sector to deliver exceptional print, digital services, and enduring innovations