Energy and Utilities
Smarter communication for essential services
Energy and utility providers manage customer journeys where timing and clarity really matter. Billing cycles, service notifications and regulatory updates must reach customers reliably across digital and physical channels. Teams also need confidence that communication is consistent, auditable and easy to manage. Harlow brings print production, digital delivery, fulfilment, scanning, archiving and Connect+ into one coordinated ecosystem so essential information moves smoothly across your organisation.
The Challenge
Large communication volumes can sit across a mix of legacy tools and manual workflows. This slows teams down, increases operational costs and makes it harder to maintain consistency and compliance. For essential services, these gaps quickly affect customer confidence.
Our Approach
We combine operational capability with digital tools to simplify communication end to end.
Connect+ brings digital channels together in one place with features like scenario-based workflows, multi-channel delivery, performance visibility and automated customer journeys. It helps teams manage email, SMS, post and WhatsApp in a single environment with clear governance.
Alongside the platform, our print production, fulfilment and distribution teams ensure physical communication — from bills to safety notices — is delivered accurately and on time. Our scanning and archiving services give teams fast access to documents and records whenever they are needed. Together, these services create a single streamlined process for essential communication.
What This Means for Your Teams
- One environment to manage digital and print communication
- Faster delivery with fewer manual steps
- Clear visibility over performance and compliance
- Lower operational cost through automation and smarter workflows
- A scalable communication model built for future needs
What This Means for Your Customers
- Faster, clearer service updates
- Consistent experience across every channel
- Accessible information they can rely on
- Messages that arrive at the right moment
A Complete Communication Ecosystem for Essential Services
Since 1947, Harlow has been trusted by the NHS, pharmaceutical companies and the public sector to deliver exceptional print, digital services, and enduring innovations