Our Values
We are led by our values
Our values are the defining principles that guide us through each working day. These values are deeply embedded in our company culture, shaping everything we do and how we do it. Our values have guided us across our 75-year heritage as a trusted partner to the NHS and the wider UK public sector and will continue to guide us as we continue to serve society beyond print.
United as one team
Our people are the core of our success. Our strength lies in our collective expertise, diverse skills, and shared knowledge. Our camaraderie and willingness to support each other are essential aspects of our company culture that drive our excellence. We are dedicated to serving society and key institutions, supporting the critical needs of the public sector.
“Together, we achieve more than we ever could individually.”
Customer-focused
Harlow is dedicated to customer satisfaction – we are committed to delivering on time and in full for our customers. The organic growth of our fulfilment and digital business is a testament to our commitment to exceeding customer expectations. We are dedicated to serving society and key institutions, supporting the critical needs of the public sector.
“Delivering excellence, every time.”
Strive for excellence
Continuous improvement is at the heart of everything we do. We deliver outstanding value by constantly seeking better ways to serve our customers and enhance our processes. We build lasting relationships with our clients through transparent and ethical practices. We are proud to be a long-term partner to key institutions, including the NHS and NHS Trusts, Emergency Services and Local Councils.
“Delivering outstanding value.”
Family values
Harlow is proudly UK-owned and deeply rooted in the North East. With decades-long ties to our community, we have withstood the test of time. Our long-serving team members take immense pride in being part of Harlow, contributing to our enduring legacy. Our heritage stands for trust and reliability while being valued by our customers, suppliers, and industry partners.
“Family values, professional excellence.”
Take ownership
Since our founding in 1947, honesty and trust have been central to our service, with ownership and accountability the cornerstones of our success. Our commitment to customer excellence, high standards, and serving society defines us. Over the years, we’ve built strong relationships with key UK bodies and services, enabling us to deliver value-driven work.
“Owning our work, accountable for our impact.”
Since 1947, Harlow has been trusted by the NHS, pharmaceutical companies and the public sector to deliver exceptional print and digital service and enduring innovations